People live in an era of social, enterprise-oriented, and increasingly cloud-based technology; a dramatic shift away from stand-alone isolated silos that previously dominated. Computing systems can flourish today only when built to easily exchange data and services. An application that stands alone may provide practical functionality but may not…

While the need for a data retention policy is rapidly becoming clear to schools, little guidance is available for crafting one. Most schools depend on backup and recovery plans that generally focus on individual servers or devices. However, retention policies also need to focus on the type of data contained on those servers and how it will be…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…