This study explores Qzone weblog for critical peer feedback (CPF) in Business English writing (BEW) among the Chinese undergraduates. A qualitative case study is conducted by Nvivo 8 to analyze the three research data of semi-structured interviews, BEW writing assignments, and CPF artifacts on Qzone weblog. Three research questions are focused to…

The purpose of this study was to explore critical thinking skills in peer feedback for Business English writing in order to facilitate the quality of peer feedback and quality of Business English writing. "Critical peer feedback" was conceptualized with the integration of "critical thinking" and "peer feedback" in…

Single sourcing through a content management system (CMS) is altering technical communication practices in many organizations, including institutions of higher education. Open source software (OSS) solutions are currently among the most popular content management platforms adopted by colleges and universities in the United States and abroad. The…

Analyzes collaborations between software manual writers and graphic designers to discover how their processes of collaboration directly affect the form of a finished manual. Identifies three models of collaboration: assembly line (linear drafting), swap meet (iterative drafting and joint problem solving), and symphony (codevelopment in every…

Compares support calls and related costs for customers who received quality documentation for a messaging system with calls from users who received condensed, inadequate documentation. Estimates that using quality documentation saves the company $1 million annually. (RS)

Suggests that investing more presales dollars in timely, accurate, and complete documentation may significantly reduce the total cost of customer support. Shows how judiciously increasing investment costs significantly reduced the avoidable costs of supporting customers of a computer software documentation product, and reduced the total costs to a…