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Download full textPade-Khene, Caroline – Reading & Writing: Journal of the Reading Association of South Africa, 2018
Basic service delivery is a fundamental right for all South Africans, especially vulnerable groups. Effective and efficient channels of communication between multi-stakeholder groups involved and affected by service delivery are essential. Digital citizen engagement has recently emerged as a key approach for supporting two-way communication…
Descriptors: Technological Literacy, Foreign Countries, Transfer of Training, Case Studies
