Presents a case study based on experiences at Amway Corporation that explains how the Human Resources Development Department progressed from providing training to providing a broader range of human performance technology interventions. Strategic planning is described, including identifying incentives and required competencies, providing for…

Discusses techniques for improving training program design and administration through effective evaluation. Describes three sample case studies that compare trainers, facility/location, and course content; trainee reactions are plotted on a graph. Presents trainee feedback forms that identify aspects of a session, rate effectiveness, and record…

Describes the case study method as a form of simulation and presents guidelines for their use in professional training situations. Skill development in problem solving is highlighted as a reason to use case studies; steps in creating a case are outlined; and the effectiveness of case studies is discussed. (LRW)

Explains how the use of performance analysis technology in a hospital improved job performance, thereby generating dollar benefits and cost savings. The variables involved in this analysis are discussed in detail, and a case study illustrating its efffectiveness is included. (MBR)

Describes the components of a program designed to strengthen ethical behavior relative to corporate policy. The topics covered include the identification of ethical standards and the skills related to those standards, the use of job aids, performance testing using case studies to simulate the application environment, and trainer tools. (CLB)

Describes a hypermedia system, HSYS, that was developed by the Idaho National Engineering Laboratory to investigate human performance in technologically complex operational settings, i.e., nuclear power plants and offshore oil platforms. Three subsystems are explained: (1) a knowledge base; (2) an embedded training module; and (3) an advisory and…

Presents a decision model for selecting interactive media formats to solve human performance problems in organizations. Training problems and motivational problems are discussed, change strategies and assessment of values and aptitudes are described, and case studies that apply the decision model are included. (LRW)

Compares the features, learning outcomes tested, reliability, viability, and cost effectiveness of essay tests with those of interpretive tests used in training programs. A case study illustrating how an essay test was converted to an interpretive test and pilot tested is included to illustrate the advantages of interpretive testing. (MBR)

Describes changes in the training system at the U.S. Coast Guard Training Center in Petaluma (CA) that improved the effectiveness and the efficiency of training. Topics discussed include the Instructional Systems Design (ISD) methodology; the process of change; curriculum development; criterion-referenced instruction and testing; cost…

Describes methods used by instructional designers to help subject matter experts (SMEs) create effective courseware, balanced between theory and practical application, that meets organizational objectives. A case study is presented that explains how to develop student performance objectives (SPOs) through needs assessment, the design of job aids,…

Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…

Describes criteria developed to determine which of three existing computer-based training lessons could be repurposed into a multimedia format. Reasons for repurposing, types of criteria generated to determine the instruction's repurposeability, and lessons learned from the evaluation experience are covered. (Contains 13 references.) (KRN)