The initial implementation of the Total Quality Management approach by 10 Boston-area (Massachusetts) institutions is summarized. The institutions include Babson College, Bentley College, Boston College, Boston University, Lesley College, Massachusetts Institute of Technology, Tufts University, University of Massachusetts at Boston, Wentworth…

Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…

Partnerships between businesses and higher education institutions can help meet the training and information-technology needs of businesses and simultaneously increase the expertise and technology base of the institutions. Challenges include obtaining venture capital, personnel, cultural differences, and legal issues. A Kent State University…

The use of the Total Quality Management (TQM) approach by the University of Wisconsin-Madison Management approach to restructure the graduate school admissions process is described, and lessons learned from the venture are discussed. The resulting five-day admissions procedure now in place is outlined. (MSE)

Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)

The experience of the Harvard University School of Public Health with use of cases for promoting faculty discussion of teaching is described. It is concluded that the technique provides a forum for faculty to examine their own perspectives and gain insight from other teachers in the same institutional setting. (MSE)

Eight approaches to organizational change and problem solving that use large-scale events and involve a broad range of stakeholders are described, and their applications to college administration are discussed. They include future searches; open space technology; interactive design method; home-grown events such as retreats; great teaching…

Eastern Michigan University's experience with use of hypothetical classroom cases to promote discussion of teaching among faculty is examined. The technique has been found to be useful, adaptable to a wide range of disciplines and needs, and an effective catalyst in efforts to improve instruction. Case writers may benefit most. (MSE)