An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

The University of Massachusetts has adopted user data groups (groups of information users whose function is to address data issues rather than applications or operations) to help develop an institutional culture supportive of more advanced information technology. The university is treated as a corporation and its five campuses as divisions. (MSE)

The information division at Cornell University (New York) information resources division has determined that its traditional program development method is inadequate to meet the demographic, fiscal, and technological demands of the 1990s. It is changing its systems analysis and design procedures to deliver applications better, faster, and with…

At McGill University (Canada), rather than implement a costly, high-tech contingency and disaster recovery plan for information services, planners focused on risk assessment and avoidance for central and departmental information systems. Actions included better backups, less dependence on key individuals, and an institutional awareness campaign.…

Reorganization of the information systems at Indiana University is chronicled and the role of computing services in linking all parts of the institution in support of both education and administration is discussed. Involvement of planning and policy groups in developing directions and initiatives is also outlined. (MSE)

At Eastern Washington University, strong executive leadership in a planning process incorporating a microcomputer-based model has begun to enable integration of campus planning and budgeting. The computer model offers departmental planners a sophisticated tool for analyzing alternative strategies over a number of years. (MSE)

In 1994, the information technology organization at Indiana University, Bloomington, undertook a major computing technology conversion that affected 40,000 people. The project is described, and factors contributing to its success are discussed, including system architecture, marketing and customer communications, and migration of information…

Pennsylvania State University's award-winning electronic approval system allows administrative documents to be electronically generated, approved, and updated in the university's central database. Campus business can thus be conducted faster, less expensively, more accurately, and with greater security than with traditional paper approval…

At Southern Methodist University (Dallas, Texas), the emphasis in computing and information services has been shifted from dividing resources between administrative and academic computing to combined central support for microcomputing. A universitywide computer planning and policy committee and a college computer coordinator acting as liaison…

A discussion of Boston College's system allowing students to display and print their campus records at automated teller machines (ATMs) around the institution looks at the system's evolution, current operations, human factors affecting system design and operation, shared responsibility, campus acceptance, future enhancements, and cost…

For liberal arts colleges, an alternative method of planning for information technology is to seek nontechnology priorities for which information technology can be justified. Drew University (New Jersey) and Hartwick College (New York) have used this opportunistic approach successfully, in different ways. (MSE)

Data management challenges at the Pennsylvania State University are discussed, including providing user access to data, developing a classification system for data elements, eliminating the manual process for creating tailored user views, and developing data dictionary user enhancements. Solutions are provided to give insight into problem solving.…

The University of Michigan's information technology division has undertaken a data administration function and strategic planning process to ensure the accuracy, integrity, reliability, and accessibility of the institution's data resources. These support both current decision making and future attainment of institutional goals and objectives. (MSE)

The University of California at Los Angeles has implemented an innovative computing system based on radical postaudit and distributed security concepts. Rather than automate standard manual processes, the university decided to eliminate all preapproval processes and decentralize access controls. Results include significant cost savings, faster…

With use of information technology in colleges, dilemmas concerning ethics and values arise, and policies are needed to guide administrative decision making. The University of Michigan has developed a "proper use" policy to encourage values definition and clarification and a "think about it" implementation campaign to extend…