In this study, it was aimed to determine the difficulties in receiving care for infants who are in neonatal intensive care during the pandemic process. In this phenomenological study, interviews were conducted with semi-structured questions with the participants. While collecting the data, both observation and interview techniques were used. The situations that prevent getting care from nurses are as follows. The inability to establish skin-to-skin contact with the infant, the problems caused by the equipment that nurses have to wear, and the fear of COVID-19. Conditions that prevent receiving care from the mother are as follows: removal of family visits, interruption of kangaroo care, failure to initiate breastfeeding. As a result, infants faced many difficulties in receiving care during the pandemic period and their care could not be applied properly and regularly.