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Direct linkPhillips, Jack J.; Phillips, Patti – Performance Improvement, 2009
The demand for accountability through measurement continues to increase. Although much progress has been made, it remains an issue that challenges even the most sophisticated and progressive performance improvement function. This article provides an overview of best practices in the return-on-investment process and describes how applying these…
Descriptors: Performance Technology, Public Sector, Outcomes of Education, Accountability
Wademan, Mark R.; Spuches, Charles M.; Doughty, Philip L. – Performance Improvement Quarterly, 2007
The People Capability Maturity Model[R] (People CMM[R]) advocates a staged approach to organizational change. Developed by the Carnegie Mellon University Software Engineering Institute, this model seeks to bring discipline to the people side of management by promoting a structured, repeatable, and predictable approach for improving an…
Descriptors: Maturity (Individuals), Organizational Change, Performance Technology, Best Practices
