The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

Using Fiedler's Contingency Model of Leadership Effectiveness, which postulates that the behavior of a leader depends on the interaction between leadership style and the degree to which the environment gives the leader control and influence, a study investigated the effects of training and changes in position power on the behavior of three types…