Discusses the relationship between computer technology and increased productivity in business activities. The importance of training and user support is emphasized, and a new position of knowledge manager who would coordinate the technology with a user support system is proposed. (LRW)

The author states that a systems approach to office work consists of combinations of people, processes, and equipment in subsystems of communication, processing, and storage. To complement advanced office technology, workers need education in such competencies as reprography, typewriting, records management, and human relations. (MF)

This paper addresses the extent to which retraining and training programs are available for employed and unemployed adults. First, demographic and economic shifts and projections into the next century are discussed as the context for needed training. Second, the promise and positive impacts of new technologies in office and business settings are…

The rapidity with which information processing equipment is changing has necessitated the development of business and office occupations curricula with a more generalized approach to the technology of information processing. Educational planners should use a systems approach rather than the more traditional components approach to develop curricula…