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ERIC Number: EJ1482118
Record Type: Journal
Publication Date: 2025-Oct
Pages: 37
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0193-841X
EISSN: EISSN-1552-3926
Available Date: 0000-00-00
Optimizing an Omnichannel Retail Strategy Considering Customer Segmentation
Shuangpeng Yang1; Li Zhang2
Evaluation Review, v49 n5 p814-850 2025
Unlike previous studies on fixed logistics nodes, this research explored how consumer distribution impacts store selection and inventory balance, integrating the "ship-from-store" strategy to increase fulfillment within multiperiod sales plans. Specifically, omnichannel retailers (O-tailer) must sequentially decide on inventory replenishment from suppliers to the distribution center (DC), allocation from the DC to stores, and which department will fulfill online orders. We introduce a multiperiod stochastic optimization model and solve it with a robust two-stage approach (RTA). In Stage 1, we use the K-means algorithm and silhouette coefficients to determine the optimal number of stores. In Stage 2, linear decision rule (LDR) are employed to decide on replenishment, allocation, and order fulfillment quantities. Numerical experiments show that RTA outperforms existing methods, achieving solutions with efficiency gaps of less than 10%, even when assumptions are not fully met. Additionally, the sensitivity analysis shows that variations in product prices, fulfillment costs, market share, and customer distribution consistently lead to greater profits with the "ship-from-store" strategy.
SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub-com.bibliotheek.ehb.be
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: 1Faculty of Management and Economics, Kunming University of Science and Technology, Kunming, China; 2School of Mathematics, Southwest Jiaotong University, Chengdu, China