This policy playbook presents a comprehensive set of strategies aimed at empowering state policymakers, governors, and state agency leaders to cultivate a strong, diverse, and multigenerational workforce capable of driving the development and maintenance of our nation's new infrastructure. By implementing the following recommendations, state…

Customer loyalty on websites, "e-loyalty", is reflected on customer behavior, regardless of online or offline business. Specifically, it is believed that customer loyalty on a website is strongly associated with website service quality. This study rigorously reviewed previously reported research in the website service quality dimensions and…