Discusses managers as staff developers. Describes three managerial types: (1) high structure, low interest; (2) low structure, high interest; and (3) high structure, high interest. Presents guidelines for improving the staff development process. (CH)

An ideal world-class corporate university would integrate four elements: knowledge systems, networks and partnerships, learning processes, and people processes. Case studies of two British corporate universities illustrate how they use current technology, develop networks with learning providers, and share information about learning resources,…

Fidelity Institutional Retirement Services Company reorganized, automated, and reengineered all systems related to service delivery. They created a model for the development of associates called Service Delivery University and committed each associate to 80 hours of development per year. (JOW)

Describes the Social Styles Model, a business management development model that has been adapted for use in education. It offers alternatives for improving interpersonal relationships through knowing and understanding the impact of behavior on an individual. (JOW)

This workshop was held for the purpose of training selected staff members of the Ohio Module Field Unit of the Appalachian Adult Basic Education Demonstration Center (AABEDC). Twelve persons, six teachers and six paraprofessionals, were selected to participate in the workshop. While their specific jobs vary, all will be concerned with utilization…

An interagency conference, Reading Families and Youth Who Have Limited Resources, was held in September 1992. Over a 2-day period, 186 adult educators and human service professionals participated in 27 different workshops. An innovative evaluation model was developed to assess the impacts of conference participation on reaching audiences who have…

Traditional business practice undervalues human capital, and most conventional accounting models reflect this inclination. The argument for more explicit measurements of human resources is simple: Improved measurement of human resources will lead to more rational and productive choices about managing human resources. The business community is…

Training managers increasingly are being asked to document the cost effectiveness of their programs. A cost-benefit analysis program was implemented at the Anchor Hocking Corporation that may be useful for other organizations. The cost-benefit analysis at Anchor Hocking is part of the training system design. The complete training system design…

This manual has been developed for those staff members at further education unit (FEU) colleges and polytechnics in the United Kingdom that are responsible for Professional, Industrial, and Commercial Updating (PICKUP) staff development activities. It is divided into four sections. The first section provides background on the PICKUP project, and…

This how-to guide and resource book is designed to help in planning educational and training programs for adults in settings from the corporate sector to educational organizations. Chapters 1-3 lay the groundwork for the rest of the guide by introducing the 12-component Interactive Model of Program Planning. Chapter 1 describes adult programs and…

A project implemented a new tutor training model that used integrative learning strategies to teach more effectively to different intelligences and learning styles of adult learners. A 15-hour tutor training curriculum focused on designing lessons that do the following: involve several learning styles and intelligences, encourage an equal…

This document contains three papers from a symposium on learning organization practices. "Learning Lenses of Leading Organizations: Best Practices Survey" (Laurel S. Jeris) shows that successful learning organizations view learning initiatives through multiple lenses with a clear, sustained focus on strategic outcomes. "Dimensions…

Presents general systems models (ballistic system, guided system, and adaptive system) and an evaluation matrix to help in examining training evaluation alternatives and in deciding what evaluation is appropriate. Includes some guidelines for conducting evaluation studies using four designs (control group, reversal, multiple baseline, and…

This document contains four papers from a symposium on organization development and change. "The Effectiveness of Total Quality Management: A Response to the Critics" (Douglas H. Smith, Ralph G. Lewis) identifies four effectiveness principles: customer satisfaction, continuous improvement, speaking with facts, and respect for people. "Fast Cycle…

The validity of the Training Benefit Forecasting Method (TBFM) was studied in a Grammar and Punctuation Program conducted at Onan Corporation. The target population was composed of 10 workers who handled the document production in the organization's word processing center. Based on information gathered from the course instructor, participants, and…