Behavior modeling has an inherent appeal to learners. They use the same methodology to learn interpersonal skills that they used to learn technical skills. They are shown what to do and have many opportunities to practice with immediate feedback. (JOW)

Skill is the crucial element that turns knowledge into behaviors that succeed in the real world. Often "soft skills," such as management, leadership, interpersonal communications, and problem solving, vanish when people are on the job, indicating the need for more effective training programs. (JOW)

Suggests that training employees in the soft or people skills is the same regardless of the type of job. Provides a step-by-step approach to training analytical people in the soft skills. (JOW)

This article discusses a partnership among professionals in Italy, Spain, the United Kingdom, and Hungary to construct a useful learning tool for adults with learning difficulties. It describes development of the training needs scale that includes units in three main educational areas: social work skills, new technologies, and European…

The research on the international and multicultural not-for-profit inter-organizational domain is examined to identify models for designing intercultural communication training to members of refugee camp populations, their host communities, and aid project participants. Three levels of training programs with the following objectives are described:…

This book, which is intended for trainers responsible for teaching workplace diversity, brings together the voices of 17 individuals currently engaged in diversity education. The following topics are examined in the book's five parts: identity, preparation, and the experience of being classified as "different"; the nature of diversity…

This brief highlights some of the trends in the literature related to intercultural understanding and provides a list of resources that can be used by educators in promoting it. The consensus of the literature on promoting cultural understanding is that the term "culture" generally refers to a system of beliefs, customs, and behaviors…

The goal of this inservice guide for teaching consumer education at the secondary and adult level is to help consumers become more assertive when buying goods and services. A major section in the guide defines assertiveness. The four basic components of assertive behavior are the ability to express emotions openly, the capacity to exercise one's…

This book contains 12 papers that were produced as a result of a seminar program on selected issues central to the debate over job training in Great Britain. The first paper, "Why We Need a Training Reform Act" (Richard Layard, Ken Mayhew, Geoffrey Owen), examines existing deficiencies in vocational education and training in Britain and…