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Peer reviewedThor, Linda M. – Community College Journal of Research and Practice, 1994
Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and…
Descriptors: Accountability, Administrative Principles, Administrator Role, Community Colleges
