Students complain that technical courses like operations management are boring, dry or unenthralling. If we characterize classroom learning between a student and an instructor as a knowledge-intensive service encounter, then students are a kind of "customer" who must interact with the classroom system and play a key role in their own…

This paper reports the findings of the case study conducted at Schaffner Thailand (ST) factory regarding the application of the ROFO principle coupled with companywide training on the execution of Lean Production (LP) strategy. The case study was motivated by 3 main objectives: 1) to examine the effectiveness of the ROFO principle and companywide…

This document is the result of the Australian Minister for Education and Training's request to the Higher Education Standards Panel for advisement of options to improve the transparency of higher education student admission policies, while minimizing regulatory impact. The Minister intends to improve the accessibility and comparability of…

To protect the welfare of students, staff, and other clients in housing and residence life (HRL), administrators must understand what behaviors are unacceptable. Professionals might make idiosyncratic and unconstrained decisions when there is no conduct code or set of informal rules. Informal rules may become norms comprising normative structures…

Principals are being encouraged to distribute leadership to increase schools' organizational capacities, and enhance student growth and learning. Extant research on distributed leadership practices provides an emerging basis for adopting such approaches. Yet, relatively less attention has been paid to examining the principal's role in fostering…

Despite the importance of teachers and the fact that teacher hiring is decentralized in most school districts, we know relatively little about the process through which individual principals hire faculty for their schools. Using interviews with 31 Chicago principals, we explore how principals find job candidates, whether they collaborate with…

Across the country, districts are committing to observing, assessing, and giving feedback to teachers multiple times a year. Currently, school systems are dedicating an enormous amount of effort to accumulating data on teachers, but the field still has a lot to learn about how best to use data to support the improvement of teaching. This brief,…

Six out of ten Americans now say that colleges today operate more like a business, focused more on the bottom line than on the educational experience of students. Further, the number of people who feel this way has increased by five percentage points in the last year alone and is up by eight percentage points since 2007. These are highlights from…

The Strategic School Funding for Results (SSFR) interviews began in November of 2009 with focus group interviews of the Superintendent's Cabinet. Individual principal interviews were conducted between January 15 and January 22 of 2010. Two elementary, two middle-, and one high school principal were interviewed. The AIR/PLP (American Institutes for…

When the modern U.S. environmental movement began in the 1970s, it relied largely on regulation to reduce negative environmental impacts. Companies responded by creating centers of environmental expertise within their organizations. The major focus of a second wave of corporate environmentalism, which began during the late 1980s, was on…

The Achieving the Dream (ATD) initiative works with more than 100 community colleges across the United States with the specific goal of increasing student success. Together, Achieving the Dream colleges graduate or transfer close to 250,000 students a year. With just a 5 percent increase in graduation rates, individuals can positively impact the…

Improving communications between administration and staff members is an urgent, ongoing need. Schools should adopt a communications philosophy in conjunction with continuing communication effectiveness. These evaluations must have clear and understandable objectives, mainly to pinpoint communication strengths and weaknesses. All essential…

Management by wandering around (MBWA) is the catalyst that brings teachers, aides, parents, and administrators together in the pursuit of excellent schools. This book, based on common sense and hundreds of years of experience, offers specific strategies and techniques for using MBWA to obtain excellence. The building blocks of school excellence,…

Materials used in South Oklahoma City Junior College's faculty evaluation process are presented in these three booklets. First, the principles and guidelines applying to all areas of the faculty evaluation process are presented, including: (1) evaluation is dependent upon shared responsibility and rigorous professional judgments; (2) only agreed…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)