This Digest argues that management factors are central to youth program successes and failures and that these factor have been ignored in research on youth programs. Instead, the Digest notes that research and evaluation of programs have focused on the following: (1) whether the right audience is served; (2) whether to make incremental…

The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…

This brief report summarizes a longer document with the same title. Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease cost. The quality improvement process itself…