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Direct linkHeyworth, Frank – Language Teaching, 2013
This review examines applications of quality management (QM) in language education. QM approaches have been adapted from methodologies developed in industrial and commercial settings, and these are briefly described. Key aspects of QM in language education are the definition of purpose, descriptions of principles and practice, including various…
Descriptors: Second Language Instruction, Educational Quality, Accreditation (Institutions), Total Quality Management
