Accountability is a concept that is well suited to the marketplace and a market-driven society, and it is appropriate when one wants to acquire a product made or sold by someone else. This commodification model is less effective when people pay for a service, rather than a product. The model becomes even more problematic when it is applied to…

Over the past 35 years, the public, as well as state and federal policy makers, have increasingly pressured higher education to create a culture of evidence and, specifically, to account for student learning. While virtually all states report on collegiate learning using proxies (e.g., graduation rates), colleges and universities are now being…