Compares current and past results from two surveys done of Association of Research Libraries' members to determine how electronic reference services affect staff, patron expectations, and user instruction. Increases were found in: patron Internet access; end user online searching; local area networks; and tape-loading databases. Decreases were…

In an era when patrons want access to CD-ROM resources but few libraries can afford to buy multiple copies, CD-ROM local area networks (LANs) are emerging as a cost-effective way to provide shared access. To help librarians make informed decisions, this manual offers information on: (1) the basics of LANs, a "local area network primer";…

This final report describes a two-year project to create a library-supported Scholar's Workstation that provides convenient, timely user access to information in or near the scholar's workplace, particularly in relation to environmental studies. The University of Tennessee, Knoxville (UTK) librarians demonstrated current and emerging information…