Drawing on the author's experience as an information professional for individuals with disabilities, this article discusses the challenges faced by both library users and staff in obtaining and providing information to this community. It poses four questions: Where do individuals with disabilities fit into diversity studies? Do individuals with…

An online survey of institutional repository (IR) managers identified copyright clearance trends in staffing and workflows. The majority of respondents followed a mediated deposit model, and reported that library personnel, instead of authors, engaged in copyright clearance activities for IRs. The most common "information gaps" pertained to the…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Drupal is a PHP-and MySQL-based system for managing web sites, developed in 2000 and released in 2001 under the open GNU General Public License (GPL). It is modular, extensible, and scalable. In recent years, Drupal has gained a huge following within libraries as a content management system (CMS). Probably the best-known extension of Drupal in the…

One of the first big shifts in how libraries manage resources was the move from print-journal purchasing models to database-subscription and electronic-journal purchasing models. Libraries found that this transition helped them scale their resources and provide better service just by thinking a bit differently about their services. Likewise,…

Purpose: The purpose of this paper is to provide an overview of The Bridging Worlds Conference which was held in October 2008 in Singapore. Design/methodology/approach: One of the main topics the National Library Board of Singapore, the organising party, wished to address was the roles cultural institutions, such as libraries, may play in…

Web 2.0 challenges libraries to change from their predominantly centralised service models with integrated library management systems at the hub. Implementation of Web 2.0 technologies and the accompanying attitudinal shifts will demand reconceptualisation of the nature of library and information service around a dynamic, ever changing, networked,…

This paper reports the progress made by the Illinois State Library for 2008-2011. The library's achievements are presented according to the following goals: (1) Promote the use of technology to improve library services; (2) Provide leadership to the Illinois Library community to enhance library service; (3) Increase access to library services for…

These Guidelines constitute the third edition of the International Federation of Library Associations (IFLA) "Multicultural Communities: "Guidelines for Library Services." This revision follows the IFLA Section of Library Services to Multicultural Populations' "2006-2010 Strategic Plans": to review and revise the…

This annual report of the Council on Library and Information Resources (CLIR) begins with a list of supporters, a letter from the chairman, and a message from the president. The major CLIR programs are then described: (1) Preservation and Access, including domestic and international activities; (2) Digital Libraries, including developing libraries…

The merger of the Commission on Preservation and Access and the Council on Library Resources (CLR) became official on May 30, 1997 when the Board approved the new enterprise, the Council on Library and Information Resources (CLIR). The CLIR statement of mission calls on the organization to identify the critical issues that affect the welfare and…

This annual report of the Council on Library and Information Resources (CLIR) contains a list of funders and sponsors, and includes a message from the president. The major CLIR programs are described: (1) Preservation and Access, including international projects in South Africa, Latin America, Asia, and Europe; (2) Digital Libraries, including…

The purpose of this book is to identify and describe the most important factors that must be considered in making decisions about the optimal ways to provide access to information: the best ways to use the humans, machines, and intangible resources known as information, especially at the organizational level. It provides a framework for…

This paper is a biographical essay on Vartan Gregorian, appointed president of Carnegie Corporation in 1997. The focus of the research is on Vartan Gregorian's accomplishments as an educator, as provost of the University of Pennsylvania, as director and president of the New York Public Library, and, most recently, as the president of Brown…

Libraries offer Missourians of all ages educational and cultural opportunities unsurpassed by any other governmental institution or community agency. Missourians value their libraries, as demonstrated by high usage, approval of library tax levies across the state, and increased demand for library services. This plan provides direction for the…