Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Minnesota's libraries provide public access to information technologies and teach the skills necessary to use them. The challenge is to leverage these organizations, largely funded and nurtured at the local level, so that they will be an effective and efficient part of a statewide information infrastructure. In this report, the Minnesota Library…