This paper defines benchmarking and its relationship to quality management, describes a project which applied the technique in a library context, and explores the relationship between performance measurement and benchmarking. Numerous benchmarking methods contain similar elements: deciding what to benchmark; identifying partners; gathering…

This collection of 12 papers commemorates the retirement of Bernhard Adams. Adams had a 30-year career at the Bochum University Library (Germany) and advocated innovation and automation in libraries. The papers are: (1) "Gemeinsame Wegstrecken: Bernhard Adams zur Ehre" ("Common Milestones: In Honor of Bernhard Adams") (Harro…

The traditional mode of operation of academic libraries is in crisis due to a combination of zero growth funding, rapidly escalating pricing on information resources (especially scientific journals), necessary investments in technology and human resource development, and increasing customer expectations. These issues are addressed as they relate…

A study of library school faculty and academic library directors' perceptions of the educational quality of master's and doctoral programs in library and information science and of the professional contributions of library school faculties is reported. Perception rankings are compared to similar studies carried out in 1980 and 1986. (18…

Discusses the changing library environment, with greater reliance on technology; and describes relevant skills for librarians, including communicating with nonlibrarians, working with group processes, understanding the capabilities of information-handling technologies, and developing management and marketing abilities. (21 references) (EA)

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)

Changes occurring in college libraries as a result of automation are described, along with financial issues in library management, personnel issues, and changing patterns of collection development and resource sharing. New developments include online public access catalogs, computer-generated bibliographies, online search systems, and computerized…

Examines the development of Nigerian University libraries and the political factors that created them and continue to effect their development, with a focus on those established between 1980 and 1984. Users, governance, finance, buildings, staffing, collection development, services, cataloging and classification, and automation are described.…

The 28 essays in this collection provide an overview of research in library/information science (LIS), present a practical context of such research, and consider related issues and concerns. The essays are: (1) "The Elusive Nature of Research in LIS" (Peter Hernon); (2) "Guides to Conducting Research in Library and Information Science" (Ronald R.…

This document provides a framework for direction and development of libraries in Nevada. This plan is based on input solicited from hundreds of citizens statewide in preparation for the Governor's Conference on Libraries held in May 1990 and has been developed to reflect the current and best thinking of public, school, and academic librarians. The…

Includes 89 references to materials relating to accountability and evaluation of library reference services. Highlights include research; statistics; planning; user studies; decision making; school libraries; public libraries; academic libraries; and standards. (LRW)

The 25 papers presented at this symposium focus on the future of libraries and library services in an ever evolving Information Age. The papers deal with topics such as: economic and political issues in determining the future of the professionally managed library; adding value to library services; the need for librarians and library educators who…

The Internet is an international computer network encompassing thousands of smaller interconnected networks. This digest describes various uses of the Internet and its impact on libraries, as well as Internet-related library issues. The Internet applications of electronic mail (E-mail), telnet, and file transfer protocol (FTP) are briefly…

This book presents the following papers on library organizational and management issues: (1) "Knowledge Management: An Essential Framework for Corporate Library Leadership" (Deanna J. Streng); (2) "Critical Factors for Collaboration in an Academic Library Setting" (Charlotte M. Knoche); (3) "Salaries of Academic Librarians…

This conference proceedings of off-campus library services includes 30 papers covering the following topics: extracting the hidden potential of course syllabi; obstacles to user education for off-campus students; using Hypercard in an off-campus library environment; satisfying accreditation requirements in lean times; the library's role in…