Describes how the physical environment of the library at Saint Mary's University (Halifax) was developed into a more welcoming and inviting space. Highlights include the use of student marketing projects to examine perceptions of the library, including student surveys; raising its profile within the university community; and enhanced services.…

Traces developments in China's academic libraries: managing human resources, restructuring library developments, revising and implementing new policies, evaluating services and operations, establishing library systems, building new structures, and exploring joint-use library models. Major focus was to improve services for library user. (Author/LRW)

Patrons in academic libraries want convenient 24-hour access to full-text journals in a rapid, convenient manner. They want "anytime, anywhere" access to information and they do not want to enter a library to obtain it. This article describes how Eastern Washington University Libraries provide access to full-text journals through several…

The scholarly communication system is in a critical stage, due to a number of factors. The Open Access movement is perhaps the most interesting response that the scientific community has tried to give to this problem. The paper examines strengths and weaknesses of the Open Access strategy in general and, more specifically, of the Open Archives…

In 1996, the Council on Library and Information Resources (CLIR) supported a project at Rutgers University that applied new economic theories to measuring how well research libraries fulfill their service roles. This summary draws on the original proposal and the final report from the project's directors. The evaluation of library performance is…

In April 1993, the Association of Research Libraries (ARL) conducted a survey of its members to update information gathered in 1991 about the existence of quality improvement programs and the use of quality improvement processes in research libraries. A total of 91 responses (76 percent) was received to the 13 questions of the survey. Fifteen (16…

Revised annually by the Tennessee Advisory Council on Libraries, this report identifies goals and assigns priorities for the implementation of library services. It emphasizes the services of public libraries and services to the disadvantaged but also encompasses the needs of academic, school, institutional, and special libraries in order to form a…

This document presents the five-year strategic plan developed by the library director, staff, and the Library Committee for the Henry G. Bennett Memorial Library, Southeastern Oklahoma State University. The goal of this plan is to provide a framework that the library can use to focus energy and resources in fulfilling the mission of the library…

This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

This document presents the program and proceedings from the 68th International Federation of Library Associations and Institutions (IFLA) Conference held in Glasgow, Scotland, August 18-24, 2002. Topics of presentations include: library services for parliaments; needs assessment; the effects of September 11th on information provision and privacy;…

The "Statewide Masterplan for Nevada Libraries" provides direction and serves as a blueprint for development of library services throughout the state. The plan is based on input from people who attended meetings throughout Nevada, and also reflects the best thinking of public, school, academic, and special librarians. Following the…

In order to be effective in the coming millennium, libraries will need to measure their performance rigorously against the expectations and real needs of their customers. The library of the future will need to be a customer sensitive, knowledge creating, agile enterprise. It must provide value to every customer, where value is the customer's…

This paper traces the roots of higher education from Ancient Greece to the first universities in European countries where the idea of upper education became centered on the interactive dialogue between a teacher and student. The report discusses the role of the university library today in an age of ever-developing technologies and ever-increasing…

Advancing library services in large universities requires creative approaches for "building to scale." This is the case for CIC, Committee on Institutional Cooperation (Big Ten), libraries whose home institutions serve thousands of students, faculty, staff, and others. Developing virtual Web-based services is an increasingly viable…

This study of state university libraries in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates provides information on library organization and analysis of collections, services, staffing, budgeting, expenditures, automation, and information technology. Suggests further research is needed in collections, services and…