Examines the extent to which professional catalog librarians in academic libraries are involved in public services activities. Current literature is reviewed, results of a survey begun in 1983 and updated in 1986 and 1988 are analyzed and compared, and new areas in which an expanded role for catalog librarians would be beneficial are suggested.…

This case study describes the management system of Dickinson College Library. Highlights include a rotating chair instead of a director; collegiality in decision making; rotating departmental responsibilities; developing an acceptable level of expertise in both technical and public services; and an emphasis on professionalism. (Author/LRW)

This publication is a collection of library public services policy statements, which were received in response to a survey of members of the Association of Research Libraries (ARL) in the fall of 1980, and additional recent statements. A concise summary of issues related to public services policies precedes the main body of the kit, in which 25…

The "College and University Libraries" machine-readable data file (MRDF) is one component of the larger "Higher Education General Information Survey" (HEGIS). It contains data on the characteristics and activities of approximately 3,000 academic libraries associated with most of the institutions of higher education in the…

In the past decade, significant advances in information technologies in the Euro-American world have fostered the creation of information monopolies. The prices imposed by the monopolies, whose products are largely in the English language, have caused academic libraries to focus almost exclusively on international scientific and cultural materials…

Describes a study that analyzed the differences between 1,133 public and technical services positions described in job advertisements in 1988. Content analysis was used to determine differences in the levels of computer skills, foreign-language requirements, previous work experience, education requirements, and minimum salary offered. (20…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the organizational structure of academic libraries focuses on a study that examined how the work of academic librarians is structured and whether the traditional functions of public services and technical services are still separated. Topics addressed include the role of subject specialists, attitudes toward reorganization, and…

Shows how new terminology related to technological advances has affected communication among library professionals through a literature review and a selective survey of administrators of information technology, public services, and technical services in academic libraries belonging to the Association of Research Libraries. (Author/LRW)

The 2003 Brick and Click is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. The conference theme was "The Shape of Tomorrow". It is sponsored by the Northwest Missouri State University in order to offer academic librarians a forum for…

The Brick & Click Libraries Symposium is a one-day conference that focuses on providing library resources and services for students who are either on-campus learners or off-campus learners. It is sponsored by Northwest Missouri State University in order to offer academic librarians a forum for sharing practical information. The subjects and…

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

Discussion of resistance to technological changes in libraries focuses on a study conducted at Algoma University College (Canada) to determine library users' reactions to the online catalog. The coexistence of traditional card catalogs and online catalogs is discussed, and the importance of the role public service staff play is emphasized. (nine…

Describes the emerging position of electronic services librarian. Explains how the position was created to meet the demands of OPACs (online public access catalogs), computers and CD-ROMs, the Internet, and multimedia applications in academic libraries. Topics include the gap between user services librarians and technical specialists, hiring…

This theme issue presents eight articles that discuss managing changes in technical services in academic, research, and public libraries. Topics discussed include new technological products and services; personnel; budgeting; planning; online library systems; the relationship with public services; organizational structures; bibliographic access…