Drawing on an original methodology using citations, downloads, and survey data, this paper analyzes journal usage patterns across 28 Canadian universities. Results show that usage levels vary across disciplines and that different academic platforms varied in their importance to different institutions, with for-profit platforms generally exhibiting…

This exploratory study analyzed the specific crisis communication methods of academic libraries. A survey was sent to library staff at Association of Research Libraries member colleges and universities to describe if, who, when, and how they communicated bad news to their stakeholders for major, minor, and emerging crises. The findings show that…

The use of information and communication technologies (ICTs) has considerably increased among students, including students with vision impairment (SVI). There has been limited work on the information and digital needs of people with disabilities, particularly SVI who were studying for their masters or MPhil and were involved in research activities…

This study reports faculty experiences regarding the discovery of scholarly content, highlighting similarities and differences across a range of academic disciplines. The authors interviewed twenty-five faculty members at a public, high-research university in the Midwest to explore the intersections of discovery, browsing, and format from diverse…

The impetus for this article was an encounter with thousands of photographs in an online archive of a public university in New Zealand, taken over the twentieth century. The size of the archive and the paucity of information about many images draws attention to challenges of commencing work in a large institutional visual archive. The first part…

Libraries have adopted web scale discovery services with the goal of providing their users with a streamlined research experience. However, the single search box that characterizes web scale discovery is one option among many that libraries continue to provide, including subject databases and other legacy tools. Libraries lack evidence regarding…

Using data from seven R1 and R2 universities in Ohio, this study seeks to determine the extent of usage of full-text e-journal articles stored across multiple platforms. Specifically, COUNTER 5 data is presented from five major academic journal publishers (Taylor & Francis, SAGE, Oxford, Wiley, and Springer), looking at usage within each of…

This study sought to (1) Determine how international students conduct research. (2) Determine whether international students conduct research in the way they perceive that they do. (3) Determine whether international students are efficient in conducting research. This study collected data from 67 international students who attend the University of…

The Michigan State University (MSU) Libraries' Website has a case of TMI: too much information organized by librarians for librarians. Finding relevant information about various library services, including the 24/7 Distance Learning Support Line, and access points to scholarly resources is often cumbersome, and given the limited time and staffing…

Open access institutional repositories can be ill-equipped to manage the complexity of research outputs from departments of fine arts, media, drama, music, cultural heritage, and the creative arts in general. The U.K.-based Kultur project was funded to create a flexible multimedia repository model using EPrints software. The project launched the…

East Tennessee State University developed a workflow to add journal publications to their institutional repository and faculty profiles using three tools: Zotero for entering metadata, SHERPA/RoMEO for checking copyright permissions, and Unpaywall for locating full-text documents. This study evaluates the availability and accuracy of the…

This paper presents a new model for citation analysis, applying new methodological approaches in citation studies. These methods are demonstrated by an analysis of cited references from publications by the Geological Sciences faculty at the University of Colorado Boulder. The author made use of simple Python scripting, the Web of Science API, and…

The adoption of streaming video by academic libraries is widespread, yet little is known about the experiences of faculty and students who use streaming video. This article describes a usability study of three popular streaming video databases. Faculty and student participants completed a series of tasks in each database and answered questions…

This study surveyed librarians' and students' attitudes, perceptions, and concerns on privacy in Ghanaian universities with the aim of seeking a better alignment of their perspectives in the online library context. The study adapted and applied the instrument developed by Zimmer that assessed attitudes and practices of librarians in the United…

Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…