Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

For-profit schools constitute the fastest-growing sector of higher education institutions in the United States. Yet accompanying the phenomenal growth of these proprietary colleges and universities has been considerable controversy over the role that the profit motive should play in higher education. The literature of higher education contains…

Technology has ushered itself into our culture without borders or boundaries. Students and educators have fallen victim to the notion of "information at your fingertips" and "easy access" while taking many things for granted. In the past few years, there have been several articles written about the use of textbooks in the academic library. Most of…

It comes as no surprise that different generations respond to and utilise emerging technology in vastly different ways. However as more Millennials take on leadership positions within academic libraries, their attitudes towards and uses of technology may bring conflicting expectations for leadership to the forefront. What are the generational…

One of the toughest challenges in an academic library systems office is how to manage and present the extensive selection of electronic resources from a variety of vendors. At York College of Pennsylvania, the authors participated in an admissions-driven web revision cycle and used a campus-provided CMS for 8 years. During this time, they tried…

Colleges share many things on Twitter, but one topic can be risky to broach: the reading habits of library patrons. Patrons' privacy is precious to most librarians. Yet new Web services thrive on collecting and sharing the very information that has long been protected. This points to an emerging tension as libraries embrace digital services.…

Embedded librarians are attempting assimilation into a new pedagogical collective outside the library, often with a mission to improve the quality of service to that collective. But like the Borg, embedded librarians may not be achieving the results they envision. This article documents the varied experiences of five reference librarians at Murray…

The University of Minnesota-Duluth is the second largest campus in the University of Minnesota system. The UMD library, which serves more than 11,000 students and 500 faculty members, is primarily an undergraduate library. The reference team consists of eight librarians, including author Sunshine Carter, reference and electronics resources…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Purposeful assessment of space for the understanding and improvement of the academic library is a relatively new area of inquiry. This essay offers a framework to consider different factors affecting such an assessment and insights for undertaking a meaningful inquiry about the relationship of space to an academic library's evolving purpose as…

As higher education confronts shortages in hungry times, will officials who previously viewed the library as a sacred cow think it's time for a barbecue? Don't light the charcoal yet. Interviews with chief academic officers and an online survey taken by over 130 leaders in academic affairs yield surprising results. It's no secret that academic…

The Association of College and Research Libraries (ACRL) has a long history of data collection, environmental scanning, and trends analysis. Its most recent work, "Futures Thinking for Academic Librarians," uses a 15-year horizon to look beyond the worries of the current economic cycle and the short-term future in order to anticipate the changing…

When the Vise Library at Cumberland University set down the path to their digital makeover, they were optimistic that they could completely revolutionize their library's web presence. They tried to keep their goals manageable, but it turns out they did not "quite" achieve 100% success. In this article, the author describes how they have…

This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…

Stanford University is going through the difficult and highly fraught process of figuring out a plan for the library of the future. Coming on the heels of the "bookless library," touted as the vision for a new engineering library, a preliminary proposal in 2007 to tear down the seismically unsafe Meyer Library and digitize and house off campus…