Does the space a researcher occupies matter? Does it influence how they work? The study emphasizes role of university library space for researchers in this context, and their experiences therein. The study aims to identify doctoral student satisfaction with university library space and hours, their requirements. Literature in this regard is scant…

The purpose of the study was to address gaps in the use of library information resources and services among distance learners. The study followed a pragmatic paradigm and employed a mixed-method research approach with a sequential explanatory design. A questionnaire was used to elicit information from 1,170 s-year distance learning students in…

Purpose: This research work aims to study the continuous usage intention of students for digital library systems in higher learning institutions (HLI). Additionally, keeping in mind the lack of focus on academic involvement of students in existing studies, this research work attempts to examine the moderating role of academic involvement in making…

To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Although patrons have considered the availability and quality of professional literature and library services to be very good, the current survey was conducted under special circumstances. During the Spring of 2020, the library was closed and access to remote services became more relevant. The current study, which was conducted at Tallinn Health…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

The Library and Information Center (LIC) of Patras' University and the Hellenic Open University Distance Library and Information Center constitute two academic libraries that serve two different academic institutions types. By the time of the first phase of the outbreak (spring 2019) they attempted to respond multidimensionally to the emerging…

Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected…

The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

This article explores users' level of satisfaction with the information in the online space of a university library during the pandemic and the russian-Ukrainian war. The authors analyzed the services and activities that the library provided online and examined whether they satisfied users' information needs. Using a questionnaire, the study…

This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…

This study explored students' perceptions of the library's impact on their academic success based on open-ended responses from a 2018 survey assessing student use and satisfaction. The qualitative findings demonstrated differences in the library resources students perceived as contributing to their achievements, based on such demographics as race,…

Academic libraries are increasingly becoming affected by intrusive and disruptive technologies, changing user needs, and alternative information providers who offer similar services as the library. The dilemma of academic libraries is evident, based on the declining support from parent institutions and decreasing patronage. In the face of stiff…

The purpose of this qualitative research study was to illustrate the experiences of transfer students interacting with community college librarians for instruction and research assistance. This research study was guided by one research question: (RQ1) How do transfer students at community colleges who frequently meet with their community college…

Library and information support services (LISS) to distance learners (DLs) and tutors are mandatory for qualitative learning and teaching. From the literature, LISS needs of Open and Distance Learners (ODLs) and their tutors (such as user education and information literacy instruction) were not adequately researched in Nigeria. This study,…