Libraries should begin to revise service policies to include cultural competency approaches to ensure they provide students a reliably inclusive experience with our services. Many non-LIS disciplines have established easy to borrow practices that libraries can adapt for these purposes. Revision of policies is not enough, however, and inclusive…

This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article examines steps taken at one academic library to address issues encountered when attempting to create a foundation of copyright knowledge to assist staff in reserves and interlibrary loan. It reviews the development of a copyright policy for the library that specifically addressed interlibrary loan and reserves activities. It also…

Twelve scholarly papers and eighteen abstracts comprise the content of the nineteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of…

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

Librarians often cringe when they hear the word copyright, when it is combined with electronic reserves the immediate impulse is to run away as far and as fast as possible. This paper presents the process used by the Armacost Library staff at the University of Redlands to develop and implement a copyright policy for the electronic reserve…

Discusses library behavior policy development and implementation for academic libraries. Topics include the benefits of a behavior policy; needs assessment; well-defined behavior terms; statements on corrective action; policy draft review by campus security; policy implementation; recording incidents; and considerations for special situations.…

The purpose of this College Library Information Packet (CLIP) Note is to study the characteristics of library Web site policies and to provide small college and university libraries in need of such policies the tools to develop them. This study does not attempt to critique these policies but serves to document current practices smaller academic…

Discusses the problem of avoiding Web-related copyright liabilities in library activities, including legal ramifications of linking and librarians' responsibility for the content of the linked sites. Presents legal cases based on linking and makes recommendations for developing intellectual property guidelines. (Author/LRW)

Describes the development of a policy at the University of Colorado to catalog, package, house, and circulate books with accompanying electronic media. Highlights include a literature review, motivation, a processing flowchart, retrospective conversion of older materials, and an example of a MARC record. (Author/LRW)

Discusses the role of academic libraries in the face of rising costs and suggests implications for library policymaking. The nature and value of information are considered; pricing issues for serials, CD-ROM products, and online searching are described; and possible solutions are offered. (26 references) (LRW)

Discussion of strategic planning in libraries focuses on a five-step process based on academic libraries. Highlights include a situational and environmental analysis; development of organizational direction, including vision, mission, and objectives; formulation of the strategic plan; implementation; and control, feedback, and evaluation. (LRW)

Even though endorsements of written collection development policies abound in the professional literature, many academic libraries do not have them in place. Interviews with several Louisiana librarians reveal possible reasons for that disparity. Instead of spending time devising policies that quickly become inflexible and outdated, bibliographers…

Discusses the trials and errors of creating Web sites for libraries. Topics include knowing what the Internet offers, supporting academic computing personnel, observing patron use of the Web, knowing the target audience, developing a selection policy, making and checking links, and analyzing usage data. (LRW)

Discusses the length of library loan periods and the number of books allowed to be borrowed. An integer programming model is formulated whose solution yields the optimum user satisfaction, and a case study conducted at King Fahd University of Petroleum and Minerals (Saudi Arabia) is presented. (Author/LRW)