This paper presents a brief history of the management of the University of Maryland at College Park (UMCP) Libraries. An Introduction addresses these questions: Why tell a history of the management of the Libraries? Why a history right now? What is the recommended methodology for creating a history of the management of a library? The paper…

Offers a detailed overview of accreditation standards, criteria, and procedures used by one specialized accreditor; and suggests ways to be prepared for site visits and reports. A directory of 73 specialized accreditors and a brief bibliography are appended. (18 references) (Author/SLW)

Contends that the corporate literature on customer service is significantly applicable to academic libraries, and chronicles the development, implementation, and evaluation of a customer pledge at the Wright State University Libraries in Dayton, Ohio. The text of the fall 1995 version of the service pledge is appended. (BEW)

This report examines the newly proposed systemwide library plan of the California State University (CSU), which will govern the planning and development of library space on CSU campuses for the next 10 years. The commission's report evaluates the state university's updated library space standards and discusses policy issues that relate to on-site…

This policy manual of Jacksonville State University's Houston Cole Library serves as a statement of the library's mission, goals, and objectives; an interpretive guide for library faculty, staff, and students; and informational document for library patrons concerning the library's programs and policies. The contents include the following:…

Discusses issues of identifying, storing, handling, and providing access to rare books and materials in institutions without special collections departments. Suggests that although many community colleges do not collect rare materials, they may nonetheless be in possession of books that are rare and that should receive special care. (ontains four…