Examines shelving policies for CD-ROMs that accompany books, based on experiences at Texas A&M University. After studying circulation data, loss rates, and the availability of replacements, it is recommended that the CD-ROMS be shelved with the books on the shelves instead of in a special separate location. (LRW)

Describes results of two collection condition surveys conducted at the University of Kansas libraries, one of which examined materials returning from circulation and the other which examined the general collection. Paper condition, text block condition, binding, and mutilation are discussed, and the impact on long-term preservation planning is…

This paper discusses how the Creighton University Health Sciences Library Serial Department has updated their process of claiming and replacing missing journal issues. The paper is divided into two main parts. The first part discusses the changes in the claiming procedure. The second part discusses how the claims are reported to vendors. Future…

Describes the development of a policy at the University of Colorado to catalog, package, house, and circulate books with accompanying electronic media. Highlights include a literature review, motivation, a processing flowchart, retrospective conversion of older materials, and an example of a MARC record. (Author/LRW)

Two surveys were conducted: (1) one of 78 ERIC document users at Ohio State University to gather data on how they find and use the ERIC documents and their attitudes toward the library's lending policy; and (2) one of 218 academic libraries with ERIC microfiche collections to obtain information on their patrons' access to and use of ERIC…

Discusses the length of library loan periods and the number of books allowed to be borrowed. An integer programming model is formulated whose solution yields the optimum user satisfaction, and a case study conducted at King Fahd University of Petroleum and Minerals (Saudi Arabia) is presented. (Author/LRW)

Discusses the use of academic library circulation statistics to assess whether user needs are being met and describes a study at Stetson University that investigated collection development practices by comparing circulation statistics for books selected by faculty in support of departmental curricula with those of librarian selections. (Author/LRW)

Prior to changing from a manual/time sharing circulation system to an online system with an in-house computer, the staff of the Mary and John Gray Library of Lamar University reevaluated their current circulation policies in light of the increased capabilities of the new system. As part of this process, a survey was conducted of the libraries in…

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

The directors of 40 academic libraries in Virginia were surveyed to obtain information on their practices relating to public access, services, and fees in their libraries. Complete or partial responses were received from 21 libraries in private institutions and 14 from state-supported institutions. These responses indicate that all of the…

This policy manual of Jacksonville State University's Houston Cole Library serves as a statement of the library's mission, goals, and objectives; an interpretive guide for library faculty, staff, and students; and informational document for library patrons concerning the library's programs and policies. The contents include the following:…

A study at the King Fahd University of Petroleum & Minerals (Saudi Arabia) revealed that the overall materials availability performance rose from 63.8% to 76% when library staff provided assistance. The major reasons for nonavailability of items were related to circulation policy, ownership, and user skills. (Author/AEF)