The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

The Council of Australian University Librarians (CAUL) has extended its commitment to academic library performance measurement with the publication of the first three CAUL Performance Indicators, focusing on library/clientele congruence, document delivery quality, and the proportion of sought material obtained. All have been applied effectively in…

This paper investigates the need for electronic provision of information, and advises that the purpose and motivation for providing electronic resources be explored before embarking on a project to provide them. Many projects at universities and other institutes have been begun arbitrarily just because there happened to be financial resources…