Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Describes three projects implemented by the Southern Illinois University at Carbondale's library that are designed to empower the patron: (1) patron-initiated borrowing; (2) Interlibrary Loan Link on FirstSearch databases; and (3) implementation of Web-based interlibrary loan request forms. Explains the role of institutional support and…

Presents a study by Texas A&M University to find steps to improve access to engineering society technical papers. Steps include: consolidating indexes, creating finding guides, changing shelving procedures, and utilizing gopher-client servers. A table displays indexing results via an online system and appendixes offer an example of a gopher…