This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…

Designed to be used in conjunction with a departmental operations manual, this guide for student assistants in the New Mexico Institute of Mining and Technology Library provides basic information about the library as a whole. Topics covered by the guide are: (1) library departments, including reference services, interlibrary loan, technical…

Describes the organizational goals and training objectives of the staff development policy; areas of training; training programs; broadening staff experience through participation in library activities; the role of total quality management; the staff development group; continuing professional development; and budget. Includes guidelines for staff…

Offers a detailed overview of accreditation standards, criteria, and procedures used by one specialized accreditor; and suggests ways to be prepared for site visits and reports. A directory of 73 specialized accreditors and a brief bibliography are appended. (18 references) (Author/SLW)

This document is a statement of guidelines for the collection of reference materials at the Ethel K. Smith Library in Wingate University (North Carolina). The library's mission statement is given at the outset. Then parameters are established for the reference collection's scope and size, including subject-area and media priorities. The statement…

Intended for use by the head of reference and subject-area bibliographers at Penfield Library, this document provides guidelines for the selection and evaluation of titles for the 25,000 volume reference collection at this primarily undergraduate institution. The reference collection also supports the general information needs of both the college…

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Presents guidelines for identifying, evaluating, and selecting Internet resources based on a conceptual model and organizational framework of a collection development policy formulated at Cornell University's library. Topics include collection development in an electronic library and a taxonomy of Internet resources. (Author/LRW)

This document is an overall policy statement for library collection development for the State University of New York at Stony Brook. Part 1 comprises the library mission statement and a list of ongoing objectives. The second part provides some background information about the university environment and campus libraries. It also gives instructions…

This manual was designed to give student employees of the Mitchell Memorial Library at Mississippi State University an understanding of what to expect from faculty and staff, and what is expected of all student employees of the Library. In general, the manual is aimed at helping student employees: develop a philosophy of service and promote a…

In the spring of 1979, the Systems and Procedures Exchange Center (SPEC) conducted a survey to identify common practices, approaches, and problems related to communication in Association of Research Libraries (ARL) institutions. Survey responses were received from 75 of the 105 ARL libraries; the responses and statistical results are included in…

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

Discusses the acquisition of library materials in electronic formats, particularly CD-ROMs and machine-readable data files (MRDFs) in academic libraries, and considers possible problems that can result related to collection development policies. Cooperation in the selection process between subject collectors and technical experts is suggested.…

This book provides strategies for dealing with negative patron behavior in the library and presents guidelines for identifying and effectively responding to, as well as preventing a variety of behavior problems. Fifteen librarians wrote the thirteen chapters, which are divided into three sections. Part 1 deals with patrons who pose the most…

This document summarizes the results of a 1994 survey regarding the use of document suppliers by 90 ARL (Association of Research Libraries) members. A document supplier was defined as "a company or service that supplies documents for a fee." Document suppliers are increasingly used by research libraries as cost-effective solutions to the…