This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

The University of Huddersfield presents a key case study of the transformation of its Archives Service, using the newly-developed Staff/Space/Collections dependency model for archives and the lessons of the UK's Customer Service Excellence (CSE) scheme in order to examine and illustrate service development. Heritage Lottery Fund (HLF) and…

A case study demonstrating how an online narrative featuring the adventures of a cuddly toy penguin, Pablo Penguin (@uoppenguin on Twitter) has been introduced at the University of Portsmouth Library to build trust and engagement between university students and library services and facilities. Evidence for the benefits of anthropomorphic brand…

This article explores recent developments in national policy for academic libraries. It considers the shift from traditional to managerial academic librarianship; the move to "social space" and multi-use systems; changes in the balance between meeting teaching and research needs and in public funding priorities; the difficulty of making…

This article features the University of Liverpool's arts and humanities library, which applies a new search tool to improve the user experience. In nearly every way imaginable, the Sydney Jones Library and the Harold Cohen Library--the university's two libraries that serve science, engineering, and medical students--support the lives of their…

A key area of debate within the public and academic library sectors across the world is use of physical space. Changing ideas about what a library should be, coupled with the growth of digital collections, has raised fundamental questions about how library buildings are used and the role of space in library services. Alongside these drivers is the…

Provides a case study of the acquisitions processes that were necessary when Cardiff University's School of Engineering made a decision to subscribe to electronic-only versions of journals where such subscriptions were less expensive than the print equivalent. In doing so, addresses issues of electronic subscriptions management in UK academic…

The University of York is among the top universities in the United Kingdom, yet has not adopted all manner of electronic media. The University Library attempts to meet the demands placed upon it by its academic and student users for electronic media of all kinds, while working within a sometimes frame work that does not encourage exploitation of…

This paper discusses the impact national initiatives have had on individual higher education libraries in the United Kingdom (UK). Written from the perspective of an institutional library manager, the paper examines the interface between local electronic library provision and national developments. Individual institutions have been active in…

This paper outlines the efforts of the United Kingdom (UK) Joint Information Systems Committee (JISC) to help UK higher education institutions deal with the growing diversity of information resources. These efforts are based on two strands: the Electronic Libraries Program and the development of the JISC collections. These strands are now coming…

Purpose: To share the experiences and challenges faced by the Open University Library (OUL) in developing a content management (CM) system for its subject guides. Design/methodology/approach: A summary of multi-format subject guide production at the OUL is provided to justify the decision to develop a new system for their production using a…

The six papers compiled here cover issues related to acquisition, library cooperation, and collection development. In "The UK Serials Group: A British Success Story," David P. Woodworth describes the background and work of the Serials Group, an autonomous British organization which aims to bridge the gap between serials producers and…