Institutional missions of colleges and universities are increasingly focused on community partnerships: embracing a commitment to conducting research with, rather than simply about, communities. As researchers who have partnered with communities know well, these relationships depend upon both material and informational resources that are not…

This study analyses the techniques and procedures that were developed and the changes that took place in the National Autonomous University of Mexico (UNAM) and the Autonomous University of Puebla (BUAP), both in Mexico, and the University of Minnesota Duluth (UMD), in the United States of America. To face the crisis of the COVID-19 pandemic,…

As the modes of course development in universities shift to be more team-based, librarians are now contributing core components of course development operations. This article outlines the ways that librarians at Capella University have been integrated systematically into course development. Adding librarians to specific points throughout the…

Inspired by the 2017 Big Ten Academic Alliance Library Conference's collective collection theme, the authors undertook a study to better understand the consortium's resource-sharing needs for Spanish and Portuguese materials published in Latin America. The authors employed multiple technologies to expedite gathering, reconciling, and analyzing…

Academic libraries develop collections and services for scholars who use video games in teaching and research. However, there are no assessments of related information and technology needs. The authors conducted 30 semi-structured interviews to gather data about these needs and understand how the University of Minnesota Libraries can facilitate…

Many distinguished scholars published the primary corpus of their work before the advent of online journals, which makes it more challenging to access. Upon being approached by a distinguished Emeritus Professor seeking advice about getting his work posted online, librarians at the University of Minnesota worked to gain copyright permissions to…

Librarians have continuously struggled with developing quality relationships with faculty and advisors to support students online. In 2014, Rasmussen College introduced a one-stop student support model of service that makes a student's advisor their primary point of contact for library resources, academic support, financial aid, course scheduling,…

Academic and research libraries have been increasing their efforts for a number of years to demonstrate their contributions to student learning outcomes in support of the institutional educational mission. Whether through one-shot instruction or credited classes, libraries invest a great deal of time and effort in instructional programs. A key…

Usability testing has become a routine way for many libraries to ensure that their Web presence is user-friendly and accessible. At the same time, popular subject guide creation systems, such as LibGuides, decentralize Web content creation and put authorship into the hands of librarians who may not be trained in user-centered design principles. At…

The decision for libraries to make print collections available in a digital format has already been made. The question is how to go digital in a way that is practical (e.g., considering funding, staff time) and useful for patrons (both local and remote). Though creating digital versions of paper maps has been standard practice for a decade or more…

Academic libraries, like other university departments, are being asked to demonstrate their value to the institution. This study discusses the impact library usage has on the retention and academic success of first-time, first-year undergraduate students at a large, public research university. Usage statistics were gathered at the University of…

Veterinary medical libraries and librarians are unique. There are now 33 veterinary colleges in North America, and in accordance with American Veterinary Medical Association accreditation, each has a library managed by an accredited librarian. Colleges with veterinary programs often maintain specialized branch libraries to support the degree,…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Today's undergraduates approach research with needs and expectations that challenge traditional library services. The foundation for leading an effective response is the ability to assess undergraduate needs and translate these needs into tangible strategic initiatives that contribute to student academic success. This paper describes the…

Many colleges and universities are developing distance education options for their current and future students. Library support is vital to the success of this clientele. Academic libraries that do not have Distance Learning Librarians will have to create these types of positions. This article illustrates the experience of one librarian in…