Nearly all academic librarians agree that academic libraries have to change in order to respond successfully to the new realities of the higher education environment, rapidly developing information and telecommunications technologies, and the crisis in scholarly communications. But there is little agreement on what must change, how the changes…

This article describes the use of scenarios as a tool to assist a large distance learning library service in its strategic planning. Through a description of the scenario process from beginning to end, the authors detail the steps that the library director and the consultant took initially; their missteps; and the successful conclusion. This study…

Academic library websites contain a vast amount of complex content and, all too often, there is a lack of established process for creating, updating, and deleting that content. There is no clear vision or purpose to the content, and numerous staff members are expected to maintain content with little guidance. Because of this, many library websites…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Using a combination of marketing, Web 2.0 tools, videoconferencing, face-to-face instruction and site visits, a library presence including systematic information literacy instruction is embedded into multiple programs at sixteen sites in a growing college of education with nearly 6000 students and over 115 full-time faculty members. As the needs…

This proceedings contains the following papers presented at the 1993 conference of the Arizona State Library Association and Arizona Educational Media Association College and University Libraries Division: (1) "Building a Collection Development Team in an Academic Library" (Bee Gallegos and John Spencer); (2) "Danger, Death and…

Compiled by the Maricopa County Library Council, Inc., a countywide library planning body made up of representatives of the various sizes and types of libraries in Maricopa County, Arizona, this planning document describes the current level of development in the county's public libraries and presents recommended development goals for college,…