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Space Assessment as a Venue for Defining the Academic Library
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Nitecki, Danuta A. – Library Quarterly, 2011
Purposeful assessment of space for the understanding and improvement of the academic library is a relatively new area of inquiry. This essay offers a framework to consider different factors affecting such an assessment and insights for undertaking a meaningful inquiry about the relationship of space to an academic library's evolving purpose as…
Descriptors: Library Role, Academic Libraries, Performance Factors, Space Classification
Changing the Concept and Measure of Service Quality in Academic Libraries.
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Nitecki, Danuta A. – Journal of Academic Librarianship, 1996
The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…
Descriptors: Academic Libraries, Attitude Measures, Change Agents, Data Analysis
Conceptual Models of Libraries Held by Faculty, Administrators, and Librarians: An Exploration of Communications in the "Chronicle of Higher Education."
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Nitecki, Danuta A. – Journal of Documentation, 1993
This analysis of metaphors relating to libraries in the "Chronicle of Higher Education" found that (1) administrators view libraries as contributors to the social structure of an academic environment; (2) faculty regard libraries as the repository for physical information resources to support their research; and (3) librarians attribute…
Descriptors: Academic Libraries, Administrator Attitudes, Communication (Thought Transfer), Evaluation Criteria