This qualitative research study explored current reference models in academic libraries to determine what's working well and what isn't. Researchers conducted semi-structured interviews with 15 participants overseeing reference services at large, land-grant universities. The findings suggest that there is still perceived value in point-of-need,…

This paper seeks to define the qualities of a good research library leader through a qualitative study using the lens of Aristotelian virtue theory. Narrative evidence was collected from library directors in the UK and North America on their ethical identity, how they develop excellence in their libraries, and how they deal with complex problems.…

This article examines racism and accountability practices within academic libraries from the perspective of academic library administrators, with attention to differences between BIPOC and White academic library administrators. The quantitative data collected via an online survey show White academic library administrators are more likely to…