This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can…

The library and information science field is currently confronted with difficult decisions about how best to allocate acquisition expenditures among increasingly expensive journals. This article measures the return-on-investment of serial expenditures through the use of citation analysis, which is a widely used approach to ascertaining journal…

This paper discusses the complex nature of transformational change required to achieve a learning culture. Peer mentoring will be discussed as an example of a learning process that is in harmony with the values-based transformational leadership and change process, the professional values of librarianship, and the democratic nature of a learning…