Work in call centres is often presented as a form of unskilled labour characterized by routinization, technological surveillance and tight management control aimed at reaching intensive performance targets. Beyond delivering business objectives, this control and efficiency strategy is often held to produce counterproductive effects with regard to…

Transitions from university study to graduate work in new industries such as information technology (IT) are not well understood. As the IT industry is a significant recruiter of graduates and an important component of the UK economy, the transition into the IT profession needs to be understood better. In addition, understanding the transition…

This paper discusses how expert guidance can be best provided in work intensive clinical settings. The adequacy for supporting learning in the clinical practicum for health care disciplines is often complicated by the intensive work practices in healthcare settings. Often, clinicians' work is so intense that the scope for providing close guidance…