The Manpower Development Service (MDS) of Utah State University designed workshop activities which were adapted to the situations and needs of attending local government officials. (Author/BP)

The problem of increasing costs in acquiring sales can be met by training salespeople to become more effective and productive. An accountability system for salespeople and sales managers is presented based on the return on investment management formula, a combination which considers responsibilities, objectives, and indicators. (EC)

Defines cognitive style mapping as a technique to determine how an individual learns or formulates concepts. Advocates mapping be used to analyze, diagnose, and prescribe instruction for personalized training programs. Displays styles and examples of cognitive mapping and presents a guide for map symbols/meanings. Provides assumptions for…

Some forecasts about the conditions and requirements that trainers will face in the 1980s are discussed. As increased knowledge does not assure increased ability to perform, trainers should emphasize competency development instead of knowledge transmission. Other trends mentioned are adult learning, diversified delivery systems, and work…

Examines problem areas of training needs analysis (TNA), first by presenting a model of the TNA process, then by listing sources of data available for TNA (based on an analysis of the literature), and finally by proposing a method of choosing appropriate data-gathering techniques for TNA. (CT)

Examines the history of the Motorola Company, its use of human capital as a strategic resource, hours and dollars committed to training, and the fact that Motorola owes its strong common culture and much of its success to the large number of long-service employees. (CT)

Presents results of a national survey of training and development executives concerning the state of U.S. employee training. Examples of the topics covered by the survey include corporate philosophy, staffing considerations, needs assessment, training participation, program topics, methods and materials, and program evaluation. (CT)

Various types of human resource accounting systems are described and analyzed: asset models, expense models, the utility formula, cost/benefit analysis, and a comprehensive program design. Steps in this last design (e.g., review all jobs in the organization, analyze training needs for targeted jobs, determine training programs that have the…

The authors propose three forms of interaction for computer-assisted interactive video: reactive, coactive, and proactive. The three relate to the degree of control that the user has over program content and structure within the capabilities of the technology. Each design is explained at length. (CT)

To ensure significant improvement in individual and organizational managerial effectiveness, the design and implementation of soft-skill management development programs need to address the six factors leading to change resistance and the five critical elements that contribute to success. These factors and elements are discussed in detail. (CT)

Ways to improve communication, comprehension, and language skills and to adapt strategies and media to emphasize visual aspects are suggested to accommodate hearing impaired trainees. (SK)

Article presents a progression training model as a possible approach for minimizing the conflict that often emerges between superiors and subordinates when management by objectives programs are initiated. (GB)

Analyzes the impact of metric conversion in the United States on the training and development function. (Author/RK)

Examines a training program to prepare managers for business, technical, and social changes facing them. (DS)