A systematic ten-step approach to behavioral sales training is offered: (1) sales-behavior training goals, (2) cognitive maps, (3) sizing-up of skills, (4) selling techniques, (5) realistic practice, (6) feedback, (7) individual business goals, (8) plan of action, (9) review of results, and (10) research results. (MW)

The authors' research indicates that participants' reaction to training experiences, while it may provide valuable feedback for program modifications, is not sufficient to demonstrate that the training experience has indeed been worthwhile to the organization footing the bill; evaluation should be carried out at several levels and at several…

The article describes one approach to preparing a diverse group of 15 individuals representing seven different agencies in Chicago-Cook County's criminal justice system, to assume the responsibility for planning, administering, and delivering training within their respective agencies. (Author/BP)

Training, education, and personnel development (T/E/D) are on the rise as corporate functions. The T/E/D field is undergoing change, and the article discusses the findings of a current study regarding costs, training needs, executive involvement, and effective use of T/E/D. (Author/BP)

Presents training budget ideas which meet these criteria: (1) minimal cost, (2) minimal time consumption, and (3) convey skill or concept. Ideas include learning from attendance at free training demonstrations, sales meetings, professional groups, college/university courses, staff and division trainer meetings, visitations, cotraining sessions,…

Presents a management training workshop/program design (based on organization development principles) which is applicable to a wide range of organizations and different organizational levels. (EM)

Discusses the strengths and limitations of television as a training device for business and industry. Notes that the effectiveness of television depends upon factors such as how closely the program content is related to specific training objectives, the characteristics of the trainees, and how well the instructor integrates the television…

Consists of four views regarding assessment of the need for new types of educational technology within human resource development programs. Makes recommendations on questions to ask when considering implementation of computer-assisted instruction, interactive video, or telecommunications. (CH)

Discusses the role of teamwork in an American corporation: the role of team leadership in problem solving, training, and facilitating team interaction; showing team achievement to gain management support; commitment to the individual; shared leadership; and reward systems. (CT)

The effects of peer interaction and incentive structures on achievement were measured by a criterion-reference test. Subjects were 106 bank employees who were taught to read the bank's annual report. Results indicated that peer interaction has a significant effect on learning. (CH)

Presents the Relapse Prevention model, which provides the structure in which managers can analyze potential lapses in their own skill retention. Discusses training goals, self-management, specific strategies, choosing a skill to retain, imagery and prediction, and holistic training. (CT)

The author examines the Occupational Safety and Health Administration's Hazard Communication Rule, also known as the Federal "right-to-know" law, aimed specifically at the chemical industry. He discusses content of the law, the role of trainers, input of labor unions, the effectiveness of safety training programs, and prepackaged…

Describes a training workshop for women, designed to provide them with additional information needed to move ahead in their jobs and to help them gain a heightened sense of self-confidence and self-worth. (WL)

Author suggests increasing worker productivity and developing leadership skills through analyzing, then changing, environmental influences, including supervisory and management personnel's attitudes toward retrained employees. He includes examples of what went wrong" with sound programs and recommends climate that stimulates employees' freedom to…