Two approaches to conflict resolution in the workplace are described. A systems approach questions the organization's systems rather than the behavior or motives of co-workers. Problem-solving retreats encourage team building and group cohesion and focus on long-term issues. (SK)

Faced with a shrinking labor pool and increasing competition, employers are beginning to take basic workplace skills training into their own hands. Such training involves (1) identifying skills-related job changes or problems; (2) building management and union support; (3) developing a strategy; (4) performing task analysis; (5) designing and…

The quality circle, a group of employees who meet to discuss problems and discover solutions, is receiving increasing attention in organizations concerned with quality, productivity, and morale. Based upon behavioral science concepts, the quality circle technique can be applied to a wide variety of work situations. (SK)