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Blume, Eric, Comp.; Sonnesyn, Susan, Comp. – Training and Development Journal, 1989
Working with difficult people is a built-in business hazard, but it is a part of human nature. Four sources make recommendations for dealing with them. (JOW)
Descriptors: Interpersonal Competence, Interpersonal Relationship, Work Environment
Carnevale, Anthony P.; And Others – Training and Development Journal, 1988
Faced with a shrinking labor pool and increasing competition, employers are beginning to take basic workplace skills training into their own hands. Such training involves (1) identifying skills-related job changes or problems; (2) building management and union support; (3) developing a strategy; (4) performing task analysis; (5) designing and…
Descriptors: Basic Skills, Cognitive Processes, Communication Skills, Interpersonal Competence
