Creative training and development of creative problem-solving skills for employees is vital if a business is to grow and flourish in the 80s. Trainers should allow course participants to learn creative problem solving as well as permit training to be the catalyst for changing employee attitudes. (JOW)

Suggests use of questions as instructional tools. Provides guidelines for devising effective questions and handling responses to questions. To evaluate the program, the author advises the trainer to consider content, methods, presentation, time, and atmosphere. Also reviews self-evaluation techniques and forms. (CSS)

Author suggests increasing worker productivity and developing leadership skills through analyzing, then changing, environmental influences, including supervisory and management personnel's attitudes toward retrained employees. He includes examples of what went wrong" with sound programs and recommends climate that stimulates employees' freedom to…