In an interview, Daniel Goleman, author of "Working with Emotional Intelligence," explains how emotional intelligence outweighs cognitive ability and technical skills as a contributor to success in the workplace. (Author/JOW)

Technology is a key element in the U.S. economy because more nontechnical workers are using it, not because there is a need for more technical workers. Workers in the United States are highly educated and employers will have to do and spend more to maintain their training commitment. (JOW)

Trends shaping the workplace are increased skill requirements; more educated, diverse work force; continued corporate restructuring; change in size and composition of training departments; instructional technology advances; new training delivery methods; focus on performance improvement; integrated high-performance work systems; companies becoming…