Describes "desktop learning," defined by Apple University as the "use of desktop computers by employees to improve skills and knowledge." Enumerates advantages while suggesting the challenges that are ahead. (JOW)

Suggests that in the current highly competitive, global business environment, training on the Internet is rapidly becoming a survival tool. Looks at the benefits and costs of using the Internet as a part of the training package. (JOW)

Rules of thumb for assessing the costs of developing a training course are provided for instructor-led, self-study, and computer-based courses. (JOW)

New applications of computer-assisted training being developed include telecommunications, artificial intelligence, soft skills training, and performance support systems. Barriers to acceptance are development time, costs, and lack of human contact. (SK)

Companies are using new learning technologies for training, such as interactive multimedia, electronic just-in-time performance support, and the Internet. These methods change the role of the trainer to that of enabler of learning and performance enhancer. (SK)

Pacific Bell changed the process for producing computer-based training. The use of models and authoring-shell templates gives course developers greater responsibility and flexibility in designing their training products. (JOW)

Uses of the Internet for training include electronic mail, bulletin boards, downloading of course materials, interactive tutorials on websites, and real-time conferencing using Multi-User Object Oriented Environments. Some companies use "intranets," internal corporate websites to deliver training. (SK)

Technology has potential for teaching soft skills--typically those that are culture, gender, and model based. Authoring software for training is still being refined and interactivity is not where it needs to be for many applications.(JOW)

The director of Northwestern University's Institute for the Learning Sciences describes software that creates simulated environments in which learners focus on skills rather than facts. Also addressed are learning motivation and learning style issues. (SK)