Although younger people with more technological savvy are entering the work force, older people are staying in the workplace longer. Trainers must accommodate differences in learning styles when planning their programs. (JOW)

Innovative companies focus on developing the knowledge capital of workers by providing learning support, not training. Learning support systems identify the current state of knowledge and skills and desired performance results, individualize learning for each worker, and integrate learning activities into work processes. (SK)

Respondents drawn from a sample of licensed software users rated experimenting and asking coworkers as the most useful ways to learn new software. Clerical workers preferred interaction with trainers; knowledge workers/managers relied on experience and coworkers. Dependent learners (n=49) preferred an instructor-directed approach; self-directed…

The way adults learn best often is not the way trainers teach. Many trainers are not grounded in adult learning principles. The most memorable and transformational learning occurs through personal experience and mentoring. (Author/JOW)

An increasingly visual culture is affecting work and training. Achievement of visual literacy means acquiring competence in critical analysis of visual images and in communicating through visual media. (SK)

Includes "The WWW of Distance Learning: Who Does What and Where?" (Abernathy); "Live and Online: A WBT [Web-based Training] Primer" (Black); "The Case for Learning Styles" (Goldstein); and "Classrooms without Walls: Three Companies that Took the Plunge" (Lohmann). (SK)