Summarizes five task analysis approaches to determining what people need to know and do to perform their jobs successfully. (EM)

Clarifies the purpose of developing lists of competencies for each job in an organization and looks at how competencies can be used productively for employee development. Describes a process for identifying competencies that, if acquired, will help overcome known barriers to successful performance. (JOW)

Examines three distinct approaches to developing competency models: the modified task analysis approach, the critical trait approach, and the situational approach. Figures illustrate each model. (CT)

Discusses performance analysis, designed for use in an organization's training program. It is described as a technology which views organization performance as a function of the individual and the job environment, in which any modification of performance has to deal with both parts. Examples of the use and benefits of performance analysis are…

Describes a method for trainers to identify critical job requirements or critical behaviors important in doing a job effectively or ineffectively. Suggests ways of recording/describing incidents and presents questions that must be addressed. Reviews steps in the critical incidents process. (CSS)

Identifies a four-step process for giving task instructions for small groups: (1) give the rationale, (2) explain the task, (3) define the context, and (4) explain what is to be reported. (CT)